Recently my brilliant speaking colleague Dr. Mary C. Kelly had a problem with customer service at Sam’s Club. It took her more than an hour and three reps to find the right person, and she shared the direct line she had discovered with everyone so they wouldn’t have the headache.

Oh, my friend Mary… if only you had asked Your Nerdy Best Friend!

The site GetHuman.com lists the best way to get customer service for thousands of companies.

Mary C. Kelly was not the only one who needs GetHuman. Watch this TV Tech Makeover with Phoebe from the TV show “Friends.”